At The Flex Ventures, our guests are at the heart of everything we do. We’re looking for a dedicated Customer Support Agent to serve as the primary point of contact, ensuring their needs are met throughout their entire stay. You will bring exceptional communication skills, problem-solving abilities, and a genuine passion for delivering outstanding service.

What You'll Do

Act as the first point of contact for guests, addressing inquiries via email, phone, and in-person.
Assist guests with bookings, modifications, cancellations, and special requests.
Handle guest complaints and issues promptly, providing solutions that align with company policies.
Coordinate smooth check-ins and check-outs, including key handovers and property orientations.
Provide guests with local information, recommendations, and support.
Maintain accurate records of guest interactions, feedback, and requests in the company’s CRM system.
Work closely with housekeeping, maintenance, and other teams to address guest needs.
Uphold the brand’s values by delivering a seamless and personalized experience for all guests.

What We're Looking For

Proven experience in customer service, hospitality, or a similar role.
Exceptional verbal and written communication skills in English.
Strong problem-solving skills with a calm and positive demeanor.
Ability to work independently and as part of a team in a fast-paced environment.
Familiarity with CRM software and basic office tools (e.g., Microsoft Office, Google Workspace).
Flexibility to work shifts, weekends, and holidays as required.
Passion for delivering exceptional guest experiences.