Taskrabbit is hiring a Customer Support Advocate, Italian Speaking to be the heart of our customer experience. You will embody our core values by creating a seamless and exceptional journey for every Client, Tasker, and Partner, ensuring our business success through dedicated, customer-obsessed service.
What You'll Do
- Prioritize and champion customer satisfaction with a personalized and caring approach in every interaction.
- Understand customer needs and preferences through direct interactions and feedback to contribute to a positive, inclusive environment.
- Spot trends in customer inquiries and behavior to better anticipate their needs.
- Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
- Proactively identify and implement effective solutions with a solutions-focused mindset, serving as a trusted resource for problem resolution.
- Regularly assess and adapt your approach to ensure an optimal customer experience.
What We're Looking For
- Minimum of 1 year of experience in a customer service role.
- Exceptional problem-solving skills and the ability to navigate complex issues.
- Strong sense of ownership and disciplined curiosity, driving proactive resolutions.
- Empathetic communication skills with the ability to connect on a personal level.
- Demonstrated proficiency in effective, rapid communication through both written and verbal channels.
- Detail-oriented mindset with a commitment to delivering top-notch service.
- Fluency in English and Italian is required.
- Available full-time (40 hours/week).
- Eligible to work in Poland; we will not support relocation for this position.
Benefits & Compensation
- Compensation: 92,000 PLN annual gross base pay.
- Taskrabbit is a Remote-First Company that values flexibility alongside regular in-person connection.
- Generous and flexible time off with 2 company-wide closure weeks.
- Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, and reproductive health support.
- Benefits vary by country of employment.
Work Mode
This is a remote position based in Poland.
Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
