Hospitable is hiring a Customer Support Advocate (Europe - Remote)

Hospitable is looking for a Customer Support Advocate to empower our hosts by delivering fast, empathetic support and championing their needs. You will guide customers through our product and help shape an exceptional customer experience, servicing customers across European timezones.

What You'll Do

• Investigate and troubleshoot complex technical issues for our customers.
• Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls.
• Create bug reports to escalate to engineering.
• Create video and written content to educate customers and keep it current with our constantly evolving product.
• Act as a 'feature champion' to educate the product & engineering teams about users' needs.
• Collaborate with the team on best working practices and issue resolution.

What We're Looking For

• 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product.
• Cares about the impact their work has on the team and the company.
• Has a keen eye for detail and eagerness for constant improvement.
• Is excited to work with a deeply technical product where learning quickly is part of the job.
• Comfortable adapting to frequent changes and improvements.

Nice to Have

• An Airbnb host or have been working with a short-term rental business.

Team & Environment

Collaborate with the team on best working practices and issue resolution, working alongside Kevin.

Benefits & Compensation

• A supportive and caring team environment, where you are trusted, not managed.
• Extra incentive into our equity with RSUs through our $HOST token.
• Up to 35 paid days off per year is encouraged (including self-serve public holidays).
• Paid sick leave and parental leave when needed.
• Mental-health and emotional support with therapists on call through Slack.
• Compensation: US$78,300 - US$106,912 depending on the cost of living in your location. + equity: RSUs through our $HOST token.

Work Mode

This is a remote position for candidates based in Europe.

We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds. The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.