Taskrabbit is hiring a Customer Support Advocate - English Speaking. In this role, you will create a seamless and exceptional experience for every Client, Tasker, and Partner. Your customer-obsessed approach is key, recognizing that our business success is rooted in how we prioritize and treat everyone.
What You'll Do
- Prioritize and champion customer satisfaction, ensuring a personalized and caring approach.
- Understand customer needs and preferences through direct interactions and feedback.
- Spot trends in inquiries and behavior to better anticipate customer needs.
- Assess and adapt your approach regularly to ensure a positive customer experience.
- Demonstrate a high degree of ownership and disciplined curiosity in addressing concerns.
- Solve problems with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
- Serve as a trusted resource, ensuring optimal satisfaction through proactive measures.
What We're Looking For
- Minimum of 1 year of experience in a customer service role.
- Exceptional problem-solving skills and the ability to navigate complex issues.
- Strong sense of ownership and disciplined curiosity.
- Empathetic communication skills with the ability to connect on a personal level.
- Proficiency in communicating effectively through both written and verbal channels.
- Detail-oriented mindset with a commitment to top-notch service.
- Fluency in English is required.
- Available full-time (40 hours/week).
- Eligible to work in Poland (we will not support relocation).
Benefits & Compensation
- Annual gross base pay: 78,000 PLN.
- Generous and flexible time off with 2 company-wide closure weeks.
- Taskrabbit product stipends, wellness + productivity + education stipends.
- IKEA discounts and reproductive health support.
Work Mode
This is a remote-first position open to candidates in Poland.
Taskrabbit is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status.
