Hospitable is looking for a Customer Support Advocate to be the frontline expert for our hosts across APAC timezones. You will deliver exceptional support and directly influence our product by advocating for our users' needs.

What You'll Do

Investigate and troubleshoot complex technical issues for our customers, supported by engineering and robust tooling.
Onboard customers and answer product questions throughout the entire user cycle via live chat, email, and Zoom calls.
Create detailed bug reports to escalate to engineering.
Create and maintain educational video and written content, such as product tours, documentation, and FAQs.
Act as a feature champion to educate product and engineering teams about user needs.
Collaborate with the team to define best practices and improve issue resolution.

What We're Looking For

Proven experience in a customer-facing technical support or success role.
Strong ability to diagnose, troubleshoot, and clearly explain technical issues.
Excellent written and verbal communication skills in English.
Ability to create clear, helpful educational content.
Empathetic, patient, and driven to solve customer problems.
Capacity to work effectively within APAC timezones.

Company Culture

We are bold, embrace risks, and tackle big challenges together. We believe deeply in the value of team diversity and seek candidates from a wide range of backgrounds in work, life, culture, and experience.