Pacifica Beauty is hiring a Customer Supply Chain Manager to serve as the critical link between our internal teams and our customers' replenishment organizations. In this role, you will own the CPFR process to ensure our products are in-stock, forecasted accurately, and flowing efficiently through major retail supply chains, specifically Walmart. You'll join a company dedicated to high-quality, conscious beauty products that inspire positive change.

What You'll Do

Lead the CPFR process with customers like Walmart, Target, and Ulta to drive high in-stock rates, accurate forecasts, and strong OTIF performance.
Monitor and analyze systems, including Walmart Retail Link, Luminate, and supply chain dashboards to track sales, inventory, and replenishment trends.
Develop and communicate weekly demand and inventory insights to internal teams and Walmart partners.
Align with Demand Planning, Sales, and Operations to ensure forecast accuracy for core and promotional items.
Manage new item setups, modular transitions, and promotional events to ensure smooth execution and supply continuity.
Identify risks in supply and demand, recommend corrective actions, and communicate potential service impacts early.
Track and improve key metrics: forecast accuracy, inventory health, OTIF, and weeks of supply.
Partner with Logistics and 3PL providers to ensure timely shipments and issue resolution.
Support continuous improvement initiatives across planning and replenishment processes.

What We're Looking For

Bachelor’s degree in Supply Chain, Business, or a related field.
3+ years of experience in demand planning, replenishment, or customer supply chain.
Proficient in Walmart systems (Retail Link, Luminate, NOVA, Decision Support, SQEP, or Replenishment Tools).
Strong analytical and Excel skills.
Excellent communication and relationship management skills.
Ability to manage multiple priorities in a dynamic, fast-paced retail environment.

Nice to Have

Experience supporting Walmart.
Experience with data visualization tools (Power BI, Tableau).
Experience in Beauty, CPG, or Retail industries.

Technical Stack

Walmart Systems: Retail Link, Luminate, NOVA, Decision Support, SQEP, Replenishment Tools
Analytics: Excel, Power BI, Tableau

Team & Environment

You will be part of the Supply Chain/Operations team.

Benefits & Compensation

Competitive compensation and benefits package.
Salary range: $80,000-$110,000 based on experience.
Opportunities for professional growth and development.
Employee discounts on Pacifica Beauty products.
A supportive and inclusive work culture that values diversity, creativity, and innovation.