SuccessKPI Inc. is looking for a Customer Success Summer Intern to join our team in 2026. In this role, you will support the Customer Success team in helping our customers achieve maximum value from the SuccessKPI platform. You will gain hands-on experience with customer programs, success planning, platform adoption, and cross-functional collaboration within a fast-growth global SaaS company.

What You'll Do

Support Customer Success Managers in managing customer relationships and ongoing engagement.
Assist with building Customer Success Plans, including customer goals, milestones, and adoption strategies.
Help track customer progress against key success metrics and KPIs.
Participate in customer meetings and internal account team discussions as appropriate.
Help prepare materials for recurring customer cadence meetings like weekly, monthly, and quarterly check-ins.
Support customer adoption efforts by helping identify new ways customers can use SuccessKPI across teams.
Assist in documenting customer feedback, product requests, and escalation needs for internal teams.
Collaborate with internal partners across Product, Engineering, Professional Services, and Education.
Support workshops and enablement sessions by helping organize content and follow-up actions.
Maintain and build knowledge of the SuccessKPI platform, new features, and best practices.

What We're Looking For

Currently pursuing a BA/BS degree in Business, Communications, Analytics, Information Systems, or a related field.
Interest in Customer Success, SaaS, and customer-facing roles.
Strong organizational skills and attention to detail.
Ability to manage tasks proactively and work independently in a remote environment.
Strong written and verbal communication skills.
Calm, thoughtful approach to problem-solving.
A customer-first mindset and willingness to help customers overcome hurdles.
Desire to learn and grow skills in customer engagement, success planning, and SaaS operations.

Nice to Have

Familiarity with data and analytics tools like PowerBI, Tableau, Excel, SQL, etc.
Interest in contact center technology and customer experience analytics.
Experience working with cross-functional teams or project coordination.
Exposure to SaaS platforms, support tools, or CRM systems.

Team & Environment

You'll work in a cross-functional environment, collaborating with teams across Product, Engineering, Professional Services, and Education.

Benefits & Compensation

Opportunity to work for a fast-growth global SaaS company in the analytics space.
Hands-on exposure to real customer programs and enterprise relationships.
Opportunity to work with leadership and cross-functional teams.
Career development and growth opportunities as the company scales.
Opportunity to build industry relationships and work alongside seasoned experts.
Flexible work environment as a fully remote team.