HireHawk is seeking a Customer Success Specialist to join our team in a remote capacity, open to candidates across LATAM. In this role, you’ll play a key part in supporting the sales team by re-engaging existing prospects and past customers, focusing on building relationships and gathering valuable insights rather than directly closing sales.
What You'll Do
- Conduct friendly follow-up calls and emails with customers who previously received quotes or proposals.
- Re-engage past prospects to determine interest in moving forward with their projects.
- Ask thoughtful questions to gather detailed feedback about the customer’s experience with the company and sales team.
- Document detailed notes and insights from customer conversations in our tracking systems.
- Categorize leads as hot, warm, or cold based on customer interest.
- Flag potential opportunities for the appropriate salesperson to follow up.
- Maintain accurate records using spreadsheets or CRM tools.
- Provide insights that help improve the company’s customer follow-up process.
- Assist in developing a structured outreach process and knowledge base as the role evolves.
What We're Looking For
- A strong background in customer service, customer success, or client relationship management.
- Comfort making a high volume of follow-up calls.
- Experience working with warm leads or existing customers.
- Excellent English communication skills (spoken and written).
- Strong listening skills and the ability to capture detailed feedback.
- The ability to document clear notes and insights from conversations.
- Experience using spreadsheets or CRM systems to track outreach activity.
- Comfort working with Google Sheets, Excel, or similar tools.
- Ability to follow structured outreach scripts and processes.
- Professional phone etiquette and the ability to represent the company positively.
- Ability to coordinate follow-ups with internal sales team members.
- Experience using tools such as WebEx, Microsoft tools, and email platforms.
Technical Stack
- Google Sheets
- Excel
- CRM systems
- WebEx
- Microsoft tools
- Email platforms
Team & Environment
You’ll play a crucial support role for the sales team, coordinating follow-ups and providing the insights they need to succeed.
Benefits & Compensation
- Monthly compensation of $1,000 - $1,500.
- Access to a $200K+ perk marketplace with discounts on 150+ global services.
- The option to withdraw up to 50% of approved earnings before payday.
Work Mode
This is a fully remote position for candidates located in LATAM.
