Pluralsight is looking for a Customer Success Specialist to leverage scale techniques for managing a large volume of customer contracts. In this role, you will conduct value-driven conversations throughout the customer lifecycle for higher-value customers in your territory, ultimately supporting renewals and identifying upsell opportunities to drive growth.
What You'll Do
- Drive forward Pluralsight’s Client Engagement Model to ensure mutual customer and company success.
- Anticipate customer needs, proactively forecast and mitigate risk, and streamline the renewal and negotiation process to position accounts for growth.
- Maintain and lead periodic check-ins with key customers to ensure maximum product/service value.
- Partner with cross-functional teams, including sales, to identify growth opportunities and ensure a seamless customer journey.
- Provide advanced product information and use expertise to recommend services and configurations to meet specific customer needs.
- Collaborate within Revenue and Success, Marketing, and Legal to maximize renewal forecasts and identify upsell revenue opportunities.
- Work in partnership with Account Executives when expansion opportunities are identified, ensuring the right sales resources are engaged.
What We're Looking For
- Minimum of 2 years of experience in Success and Renewals.
- Experience renewing customers and identifying expansion opportunities.
- Experience developing and implementing a relationship management and success plan for existing customer accounts with manager guidance.
- Background in business development, sales, or scale customer success.
- Comfortable using a variety of communication methods (outbound emails, phone calls, virtual meetings, webinars, etc.).
- Proven track record of success managing a high-volume portfolio of enterprise accounts, leveraging data to improve efficiency.
- Business acumen and ability to analyze data to address customer situations.
- Strong negotiation, prioritisation, and relationship building skills.
- B2B SaaS experience; familiarity with SaaS renewal motion.
- Ability to travel up to 15%.
Nice to Have
- Experience with Gainsight, Salesforce, and Gong is preferred.
Technical Stack
- Gainsight
- Salesforce
- Gong
Team & Environment
You will collaborate within Revenue and Success, Marketing, and Legal. You will also work in partnership with Account Executives.
Benefits & Compensation
- We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location.
- We’re mission-driven and values-guided.
- We have a strong commitment to diversity and belonging.
- We cultivate a culture of trust, autonomy, and collaboration.
- We’re lifelong learners and champion team member growth and advancement.
- Team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds, and more.
Work Mode
This is a remote position located in Remote - Australia.
Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.
