What You'll Do
Lead client relationships from kickoff to renewal, serving as the primary contact and ensuring projects move forward without delays. You’ll run onboarding sessions, set clear milestones, and keep all parties aligned through proactive communication.
Use automation platforms like Zapier or Make to streamline workflows and maintain momentum across deliverables. Monitor timelines, track progress, and step in quickly when issues arise to keep client projects on track.
Your consistent support and structured approach will help clients see ongoing value, directly contributing to retention and renewal success.
Requirements
- Proven experience managing client relationships with a focus on organization and follow-through
- Hands-on experience with automation tools—Zapier or Make required
- Confident leading client calls via Zoom with clarity and professionalism
- Skilled at managing multiple timelines, tasks, and CRM systems simultaneously
- Calm, detail-oriented, and proactive in identifying potential roadblocks
Preferred Qualifications
- Background working in B2B client services or operations
Technical Stack
Zapier, Make, Zoom, CRM systems
Benefits
- Support innovative projects at fast-growing global companies
- Build a sustainable, long-term career in a remote setting
- Help define and grow the customer success function in a high-growth environment
- Work at the intersection of content, technology, and strategic execution
- Turn creative visions into reliable, scalable systems clients depend on
- Connect with vetted organizations seeking operational excellence
- Receive competitive compensation
- Access meaningful growth and development opportunities
Work Environment
This is a fully remote role with availability expected during U.S. Eastern Time business hours. You’ll collaborate across time zones in a high-growth, innovation-driven culture focused on scalability, client impact, and integrating technology with strategic content solutions.
