Sibill Srl is looking for a Customer Success Specialist to ensure our customers get maximum value from the Sibill platform. This strategic role drives engagement, product adoption, and long-term retention by acting as a trusted advisor.

What You'll Do

Onboard new clients and ensure a smooth setup of their Sibill environment.
Monitor customer health and proactively reach out to prevent churn.
Act as the voice of the customer internally, surfacing pain points and opportunities for improvement.
Educate customers about product features and updates to drive adoption.
Deliver strategic follow-ups to ensure long-term engagement.
Collaborate with Product, Support, and Sales to ensure an outstanding customer journey.

What We're Looking For

2-5 years of experience in a Customer Success or client-facing role.
Empathy, problem-solving attitude, and business acumen.
Excellent written and verbal communication in Italian and English.
Strong organizational skills and ability to manage multiple accounts simultaneously.
Comfort with data and metrics to monitor customer performance and engagement.
A curious, proactive, and highly collaborative mindset.

Team & Environment

You'll join a 50-person team where we are laying the foundations for unlocking Italian SMBs' productivity. Decisions move fast, and impact is real.