At Pearl Talent, we connect professionals with exceptional opportunities to work alongside visionary founders. We are looking for a Customer Success Representative to be the first point of contact, addressing inquiries, resolving issues, and delivering high-quality support across multiple communication channels.
What You'll Do
- Respond to customer inquiries via phone, email, and chat.
- Provide clear, accurate product or service information.
- Troubleshoot and resolve customer issues efficiently.
- Maintain a polished, empathetic communication tone.
- Escalate complex cases to supervisors or specialized teams.
- Log all customer interactions and case details accurately in the CRM.
- Track recurring issues and flag high-priority cases.
- Gather customer feedback and communicate insights to leadership.
- Suggest improvements to workflows and processes.
- Stay up to date on product or service updates.
What We're Looking For
- 1+ years of customer service experience (voice, email, or chat support).
- Excellent English communication skills—both written and verbal.
- Strong problem-solving skills with the ability to remain calm and empathetic.
- Experience handling customer inquiries in a fast-paced environment.
- Reliable remote setup with stable internet connection.
Nice to Have
- Experience using CRM or helpdesk tools (e.g., Zendesk, Freshdesk, Intercom).
- Previous remote or startup experience.
- Experience supporting international customer bases.
Technical Stack
- Google Workspace (Docs, Sheets, Drive)
- Communication tools: Gmail, Slack, Zoom
- CRM or helpdesk systems: Zendesk, Freshdesk, Intercom, or similar tools
- Ticketing systems for support and escalation tracking
- Notion or Airtable for documentation
Benefits & Compensation
- Remote Work: Fully remote—work from anywhere with reliable connectivity.
- Generous PTO: In accordance with company policy.
- Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees.
- Global Networking: Work with a diverse and international team.
- Professional Growth: Direct mentorship and ongoing learning opportunities.
- Competitive Salary: Based on experience and skills.
Work Mode
This is a fully remote role open to candidates in the Philippines (primary), LATAM (Mexico, Colombia, Brazil, Argentina), and other remote regions with strong English communication and customer service backgrounds.
Pearl Talent is an equal opportunity employer.
