INFUSE Academy is seeking a Customer Success Representative for the LATAM region in a remote, contract-based role. The ideal candidate will build and maintain strong client relationships, ensure successful delivery of solutions, and support both clients and internal teams in a dynamic environment. This position offers professional growth and the opportunity to work with diverse industries.
What You'll Do
- Build and maintain strong, long-lasting client relationships
- Ensure the timely and successful delivery of our solutions according to client needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
- Assist with challenging client requests or issue escalations as needed
- Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules
What We're Looking For
- Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
- Strong communication and interpersonal skills
- Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment
- Empathetic understanding of client needs and the ability to address them effectively
- Ability to address challenges and proactively offer solutions
Benefits & Compensation
- Professional growth opportunities
- Opportunity to work with a variety of industries
- Supportive community environment
- Meaningful connections with clients
- Positive impact on clients' businesses
- Workplace where employees feel valued and connected
- Celebration of every success
- Encouragement of continuous improvement
Work Mode
Remote position available to candidates in LATAM.
We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.
