Visit.org is looking for a Customer Success & Program Delivery Associate to support our largest clients by delivering impactful, well-executed volunteer experiences. In this role, you will combine customer success, event coordination, and partner management to bring large-scale social impact programs to life. You will be part of a purpose-driven team that enjoys finding solutions to help enterprises and their employees contribute meaningfully to their communities.
What You'll Do
- Serve as a day-to-day point of contact for enterprise clients, ensuring smooth onboarding, regular engagement, and ongoing satisfaction.
- Track account health by monitoring engagement, surfacing risks, and flagging opportunities for expansion.
- Contribute to renewal and expansion efforts by preparing usage reports, collecting impact data, and supporting proposal development.
- Plan and coordinate large-scale volunteer events, managing logistics, timelines, registrations, materials, and stakeholder communication.
- Ensure successful day-of execution by collaborating with the Events & Logistics team on space setup, check-in, and coordinating with facilities or security.
- Maintain planning trackers and calendars to keep internal and external teams aligned.
- Track and report key program metrics, including number of events, volunteer participation, cost per head, satisfaction scores, and social impact.
- Maintain internal documentation including SOPs, best practices, and planning templates.
- Help identify trends and make recommendations to improve the scale, efficiency, and impact of future events.
What We're Looking For
- 2+ years of experience in customer success, account management support, or operations.
- Experience using Salesforce to improve efficiency across operations.
- Comfortable and confident in client-facing communications.
- Strong attention to detail and superior organizational skills.
- Ability to multitask and prioritize to manage multiple projects on tight timelines.
- Experience working in a fast-paced startup environment.
- Passion for our mission and the desire to make an impact in the world through technology.
Technical Stack
- Salesforce
Benefits & Compensation
- Compensation: $36,000 to $50,000 DOE + equity (may be included).
- Health, Dental, Vision insurance.
- Unlimited PTO + Holiday + Birthday off.
- Unlimited Social Impact Time Off (SITO).
- Competitive salary.
- Mission-aligned company events and volunteering.
- Inclusive, exciting start-up culture.
- Accelerated career & personal growth.
Work Mode
This position is fully remote.
Visit.org is an equal opportunity employer.
