As a Customer Success Manager at QuickNode, you will be responsible for nurturing our top accounts to drive greater adoption, satisfaction, and expansion revenue through technical guidance, thought leadership, and best practices. You will work directly with many of our top customers to help enable their success. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology.

What You'll Do

Manage approximately 60-70 strategic customers as well as some new logos in mid and large market.
Have a continual growth mindset and seek opportunities to bring additional revenue to QuickNode.
Implement new customers while managing both the customer and the QuickNode internal cross-functional teams to tasks and deadlines.
Keep up with industry trends in the blockchain space.
Successfully onboard customers and determine how Quicknode can help them meet their objectives.
Conduct regular strategic engagements and ensure feedback is being provided to our internal teams.
Negotiate renewal and expansion pricing and contract terms.
Analyze each situation and determine what level of service is needed for customer satisfaction.
Establish a deep level of trust with the customer to solidify the existing strategic partnership.
Work closely with the Sales team to ensure overall health of the account, ensure renewal/no churn and surface any upsell/growth opportunities.
Identify accounts likely to churn based on usage data and develop strategies to retain them.
Address escalating client issues with speed and urgency, orchestrating resources across the company.
Effectively communicate resolution plans, progress, and status of requests externally and internally.
Perform QBRs to review account health with stakeholders, and capture requirements to help remove potential blockers to expansion.
Develop and deploy playbooks and other content.

What We're Looking For

7+ years of Customer Success facing experience in a hyper-growth environment.
1+ years of experience in Blockchain.
Experience working at a start-up.
Experience updating customer notes and stages in a CRM tool.
Experience proactively managing a variety of customer relationships from launch to go-live, through renewal and the entire lifecycle.
Understanding of partner relationships and ability to influence actions and outcomes.
You are obsessed with customer success and believe your number one responsibility is the best interests and growth enablement of your customer.
Ability to lean on a strategic mindset to build and execute comprehensive success plans for complex customers.
High integrity, humble, and a team-first mentality. Impact over ego-driven.
You work well under pressure, are a results-oriented individual, and you are a team player.
Experience working with a technical product and aptitude to learn complex technical concepts.
Ability to document stages and hit key deadlines for renewals and expansions.
Business acumen with an implicit understanding of how to prioritize tasks.
Strong analytical and problem-solving skills.

Team & Environment

The QuickNode team has over 120 people.

Benefits & Compensation

Compensation: $144,000 - $160,000 per year.

Work Mode

This is a global position.

We at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.