About the Role
The individual in this role will partner with clients to maximize value from the platform, troubleshoot challenges, and serve as the voice of the customer internally to shape product improvements.
Responsibilities
- Act as the primary contact for assigned customers
- Monitor client health and identify opportunities for growth
- Guide onboarding and ensure smooth implementation
- Conduct regular check-ins to assess satisfaction
- Track usage patterns and recommend optimizations
- Coordinate with support teams to resolve technical issues
- Escalate product feedback to internal stakeholders
- Identify renewal risks and support retention efforts
- Develop onboarding materials tailored to client needs
- Lead training sessions for new features
- Maintain accurate customer records in CRM
- Collaborate with sales on expansion opportunities
- Report on customer success metrics monthly
- Ensure SLA compliance for response times
- Advocate for customer needs in product planning
Benefits
- Health, dental, and vision insurance coverage
- Flexible paid time off policy
- Remote work flexibility
- Professional development stipend
- Annual team retreats
- Home office allowance
- Parental leave program
- Wellness initiatives and resources
- Stock options plan
- Life and disability insurance
- Commuter benefits where applicable
- Employee assistance program
- Inclusive and diverse workplace culture
- Opportunities for career advancement
- Quarterly performance bonuses
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Remote with flexible hours, based in the US
Team
Part of a growing customer-facing team supporting technical clients
Our Values
- We prioritize transparency in all interactions
- We believe in empowering customers through knowledge
- Collaboration across teams drives better outcomes
- We value continuous learning and improvement
- Integrity guides every decision we make
Growth Opportunities
- Employees are encouraged to take ownership of projects
- Internal mobility is supported and promoted
- Regular feedback loops help shape career paths
- Leadership invests in skill development
- Team members are invited to contribute to strategy
Not available for this position
