Power Factors is hiring a Customer Success Manager to develop and sustain strategic customer relationships for our SaaS solutions in the renewable energy sector. You will listen to and anticipate customer business requirements, articulate our vision, and drive value realization for clients in Solar, Wind, and Storage.
What You'll Do
- Manage the client experience throughout the engagement lifecycle to ensure satisfaction.
- Coordinate internal, cross-functional resources (Product, Development, Engineering, Sales) on behalf of customer interests.
- Maintain a complete understanding of our products and service offerings.
- Demonstrate a programmatic approach in planning and execution.
- Create and improve policies and procedures that optimize customer experience.
- Act as the Voice of the Customer by representing their perspectives in areas like Product Roadmap and Technical Support.
- Monitor and track performance through CRM according to key metrics like user adoption, satisfaction, retention, and financial performance.
- Work in partnership with the Sales team to extend expanded services and support organic growth.
- Serve as an escalation point for support tickets to ensure timely completion and satisfaction.
- Facilitate training sessions with multiple user groups to increase platform adoption.
- Conduct discovery and investigations to facilitate platform integration into customer business processes.
What We're Looking For
- University degree in Business, Engineering, or a related field.
- Minimum of 2-4 years experience in project management, business process development, and professional experience with B2B SaaS.
- Experience in the Renewable Energy industry (Solar/Wind/Storage) is a must.
- Experience in managing large accounts and ensuring customer satisfaction.
- Strong relationship management skills and customer focus.
- Solution-oriented strategic thinker; takes responsibility and drives resolution.
- Ability to think technically and manage both tactical details and strategic goals.
- Excellent, professional communication skills in English.
Nice to Have
- Ability to communicate in French, German, or Spanish is an asset.
Team & Environment
You'll be part of the Customer Success team within a dynamic, mission-driven environment. Our culture is a collective of bold and ingenious people driven by results, committed to helping renewable energy owners and operators provide as much clean energy as possible.
Work Mode
This is a remote position based in Spain.
Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
