Horizon Recovery is hiring a Customer Service Specialist to be the vital first point of contact for our customers. In this role, you will manage all aspects of customer communication, from handling inbound inquiries to following up on leads.
What You'll Do
- Serve as the first impression for all incoming customer interactions.
- Answer inbound calls from potential and existing customers.
- Make outbound calls to follow up on inquiries and leads.
- Clearly explain premium electrical services and capabilities.
- Convert quality inquiries into scheduled service appointments.
- Accurately document customer interactions, lead status, and call outcomes.
- Filter and identify high-quality leads from cold or non-converting ones.
- Assist with customer satisfaction follow-ups and post-service communication.
What We're Looking For
- Proficient in English with strong verbal and written communication skills.
- Confident phone presence with excellent interpersonal abilities.
- Previous experience in a customer service, call center, or dispatch role.
- Proficiency in Microsoft Word, Excel, and general office software.
- Ability to manage multiple tasks, prioritize well, and stay organized under pressure.
Nice to Have
- Experience in the electrical, HVAC, plumbing, or home service industries.
- Familiarity with CRM systems and call tracking software.
- Knowledge of ServiceTitan.
Technical Stack
- CRM systems
- Call tracking software
- ServiceTitan
- Microsoft Word
- Microsoft Excel
Benefits & Compensation
- Compensation: $5/hr
Work Mode
This is a global remote position. Candidates must be able to work within US time zones.
