UneeQ is looking for a hands-on, customer-facing Customer Success Manager to join our team. You will be instrumental in building strong relationships with enterprise customers, driving adoption of our Immersive Training Platform, and helping them achieve their desired outcomes. This role owns the full customer relationship, leads onboarding, acts as a product expert, and serves as a key link between customers and our internal Product and Engineering teams.

What You'll Do

Own relationships with enterprise customers, deeply understanding their goals, workflows, and success measures.
Lead onboarding and enablement by running hands-on sessions that drive adoption and measurable value.
Partner with customers to design effective use cases, build training scenarios, and refine conversation prompts.
Become a product expert and trusted advisor, sharing best practices, troubleshooting issues, and helping customers unblock quickly.
Capture, synthesize, and share customer insights with Product and Engineering to represent the customer voice in roadmap discussions.
Test new features and releases from a customer perspective, validating usability, performance, and real-world value.
Play a key role in defining how Customer Success operates at UneeQ as we scale, designing playbooks, onboarding frameworks, and scalable engagement processes.
Contribute to Customer Success tooling decisions and support implementation as tools are adopted.

What We're Looking For

Around 4+ years of experience in a Customer Success, Solutions, or similar customer-facing role within a B2B SaaS environment.
Have worked directly with enterprise customers, independently owning relationships and acting as a primary point of contact.
Are comfortable leading customer conversations, workshops, and onboarding without heavy oversight.
Are energized by meeting with customers and building trusted, long-term relationships.
Are comfortable experimenting hands-on with modern AI tools, including prompting and conversational design concepts.
Can translate customer needs into clear, structured insights for Product and GTM teams.
Have experience working with software products and are familiar with the enterprise software development lifecycle.
Are proactive and take ownership in a fast-moving, early-stage environment.
Strong communication and analytical skills; able to turn complex feedback into clear product insights.
Comfortable working closely with customers and internal teams.
Organized, adaptable, and eager to contribute wherever needed to help the team succeed.
Enthusiastic learner with an interest in conversational technology and product development.

Nice to Have

Have worked at a startup and enjoy building structure where little exists.
Have experience in technical customer success, solutions engineering, IT support, software testing, or product-adjacent roles.
Have supported AI-powered, conversational, or learning technology products.
Have worked across time zones with distributed teams.
Has a background in learning and development, training, sales enablement, or adjacent industries.

Team & Environment

You will collaborate regularly across functions, especially with Sales, Product, and Engineering. This role is part of the Immersive Training Tiger Team, a tight-knit cross-functional crew.

Benefits & Compensation

Participation in our Employee Share Options scheme, giving you a stake in UneeQ’s success.
Annual learning allowance to support your professional growth.
Health insurance coverage.
Participation in our global annual Company Summit, with employees flown in from around the world.
Flexibility to work from other locations at times.
Your choice of hardware: PC or Mac.

Work Mode

This is a remote position for candidates based in the United States. UneeQ is a remote-first company deeply committed to living our values and fostering a culture where our people can do their best work, make an impact, and thrive. We are an inclusive workplace that celebrates diverse backgrounds, perspectives, and experiences.