Drive customer outcomes for Shopify merchants in the U.S. by serving as their trusted advisor on Okendo’s platform. In this remote role based in Colombia, you’ll ensure clients achieve measurable value, leading to stronger retention, expansion, and long-term satisfaction.
What You’ll Do
- Act as the primary point of contact for merchants, guiding them to success through tailored onboarding, ongoing support, and strategic check-ins
- Proactively identify opportunities to deepen product adoption and expand usage across customer accounts
- Deliver consistent value through one-on-one engagements and targeted group campaigns
- Build strong, trust-based relationships by understanding customer goals and aligning them with platform capabilities
- Collaborate with cross-functional teams to streamline operations and improve service delivery at scale
- Help refine customer success processes, contributing insights that enhance team effectiveness
How You’ll Make an Impact
You’ll be responsible for the end-to-end customer journey, ensuring seamless adoption and sustained engagement. By combining strategic outreach with operational precision, you’ll support both individual account health and broader team objectives. Your work will directly influence customer longevity and growth, all within a globally distributed team committed to excellence.
