Life360 is hiring a Customer Success Manager for PerfectScale by DoiT. In this role, you will partner with Account Executives, Solutions Engineering, and R&D to deliver value across the entire customer journey. You will be responsible for technical validations and proofs of concept in the sales process, integrating the deals you sell, and supporting customers throughout their lifecycle as an expert on the best possible implementation experience.
What You'll Do
- Gain a comprehensive understanding of the customer experience, prioritizing needs and adapting the journey as necessary.
- Build expertise in our technology to establish customer success best practices, including defining processes, preparing presentations, and generating reports.
- Manage a portfolio of customers by fostering relationships across diverse stakeholders to promote adoption, retention, and minimize risks.
- Cultivate connections at various organizational levels, including Executive Sponsors, decision-makers, and key influencers.
- Plan quarterly business reviews and conduct internal account assessments to identify risks and opportunities at least two quarters in advance.
- Collaborate with customers to create tailored Success Plans and lead effective Business Reviews to understand their business goals and success metrics.
- Ensure customers achieve their objectives, guiding them through pivotal moments and demonstrating success through product adoption.
- Act as the customer’s advocate internally, working with cross-functional teams to drive successful implementation, adoption, growth, and renewals.
- Support internal operations by updating customer records, reconciling billing for finance, and refining playbooks.
What We're Looking For
- 3+ years of experience in customer success, account management, consulting, or software sales.
- Self-starter mentality with the ability to thrive in a fast-paced, high-growth environment and work autonomously.
- Hunter mindset with a demonstrated ability to acquire new leads and strategically close deals.
- Data-driven and organized, with strong skills in leveraging modern sales tools to target the right prospects.
- Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.
- Experience discovering key goals and steering customer stakeholders with Success Plans.
- Ability to interact with enterprise teams at various levels of technical depth, from end users to C-level stakeholders.
- Experience working with cross-functional teams and communicating common customer behaviors to sales, marketing, and product teams.
- Ability to create compelling business cases that address customer pain points and drive sales.
- Fluent in English with excellent verbal and written communication skills.
- Team player with excellent interpersonal skills and a collaborative, positive approach.
- High integrity with honesty, transparency, and a commitment to putting the customer’s best interests first.
Nice to Have
- Proficiency in additional languages.
- Familiarity with Kubernetes, DevOps practices, and cloud-native technologies.
Team & Environment
You will partner closely with an Account Executive, the Solutions Engineering team, and R&D to deliver customer value.
Benefits & Compensation
- Unlimited PTO
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
Work Mode
This role operates in a local-country work mode, with locations open to candidates in the US West, Central Time zone, and Mountain Time zone.
Life360 is an equal opportunity employer committed to cultivating an inclusive, equitable workplace.
