Rebuy, Inc. is looking for a Customer Success Manager to join our team and help high-growth, high-volume customers achieve their goals. The role focuses on building strong relationships, providing strategic guidance, and becoming a product expert. You will partner with internal teams to advocate for customers and help shape our product's evolution.

What You'll Do

Develop strong relationships with customers and help them navigate long-term solutions to their biggest roadblocks.
Understand customer goals and advise on the best way to achieve them, providing guidance on best practices, strategies, and ideas.
Become a Rebuy product expert, deeply understanding its capabilities, limitations, and evolving feature set.
Proactively uncover new and creative use cases for merchants and translate complex product functionality into clear, actionable recommendations.
Help customers unlock incremental value beyond their initial implementation.
Continually meet with and build relationships with Rebuy's largest customers.
Utilize relationship building and data to drive increased product adoption across your book of business.
Provide high-level insights and knowledge to ensure customers follow the latest e-commerce trends.
Identify areas of improvement during execution and implementation to guide product development.
Ensure customer success by monitoring ROI, conducting periodic account audits, and providing ongoing recommendations.
Partner closely with internal teams across Product, Engineering, Sales, and Support to advocate for customers.

What We're Looking For

Minimum of 2+ years of relevant work experience in e-commerce, account management, sales, or a related field.
Experience with Shopify and familiarity with ecommerce applications and technology trends.
Outstanding analytical and strategic problem-solving skills.
Excellent listening, communication, and interpersonal skills, both written and verbal.
Strong ability to work independently and collaboratively with internal and external teams.
An incredible ability to empathize and understand customer requirements.

Nice to Have

An excitement to help shape the future of intelligent e-commerce and be part of a fast-growing SaaS company.

Technical Stack

Shopify

Team & Environment

Reporting to the Director of Customer Success.

Benefits & Compensation

$75,000 - $105,000 USD OTE annually
100% free health, dental, and insurance for you and your family.
Flexible vacation policy, generous holiday schedule, parental leave, and sick policy.
Birthday holiday.
For U.S. employees: 401(k) retirement plans. For Canadian employees: TFSA and RRSP retirement plans.
3% contribution of your gross salary to retirement plans, no matter where you’re located.

Work Mode

This is a global remote role open to candidates in the U.S. and Canada.

Rebuy, Inc. is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.