About the Role
The role involves managing client relationships, guiding product usage, and identifying opportunities to increase customer value through proactive engagement and problem-solving.
Responsibilities
- Monitor client health and satisfaction metrics
- Conduct regular check-ins with assigned accounts
- Onboard new customers onto the platform
- Assist clients in achieving their business goals using the product
- Identify and escalate technical issues to support teams
- Track customer feedback and share insights with product teams
- Reduce churn through proactive outreach
- Collaborate with sales on renewal opportunities
- Create success plans tailored to individual clients
- Educate users on best practices and feature updates
- Respond to customer inquiries within service level agreements
- Analyze usage data to guide customer conversations
- Support adoption across different departments within client organizations
- Coordinate training sessions for new features
- Maintain accurate account records in CRM
- Advocate for customer needs internally
- Drive expansion within existing accounts
- Report on key customer success metrics monthly
- Handle escalation management for at-risk accounts
- Ensure smooth handoff from implementation to ongoing support
Compensation
OTE $69,000/year USD
Work Arrangement
Remote
Team
Part of a growing customer-facing team focused on retention and expansion
What We Offer
- Competitive base salary and commission structure
- Healthcare benefits for full-time employees
- Flexible vacation policy
- Professional development stipend
- Remote work setup allowance
Growth Path
- Clear progression framework for performance-driven individuals
- Mentorship from senior team members
- Quarterly performance reviews with advancement planning
- Internal mobility opportunities
Not available
