Responsibilities
- Develop strong, genuine client relationships with Hummingbird’s customers. Partner closely with them, especially at the management and senior levels of the organization.
- Build and execute strategic account plans that drive client satisfaction, retention, and growth to maximize the lifetime value of the partnership.
- Act as a trusted advisor, not just a support contact. Coach customers on best practices and help them navigate how AI is changing compliance work, translating that shift into practical next steps and measurable ROI.
- Collaborate cross-functionally in a fast-paced, high-growth environment. Customer Success partners with most of the other teams at Hummingbird.
- Help us solve customer’s problems with creativity, empathy, and pragmatism.
Requirements
- Experience in a Customer Success Manager role, ideally for a SaaS company managing enterprise accounts.
- Someone resourceful, proactive and creative—if a playbook doesn't exist yet, you figure it out and build it for the whole team to use.
- An analytical mindset. You enjoy looking at data and using it to identify trends and help customers.
- Skilled at discovery. Comfortable engaging with stakeholders at all levels, with a proven track record of turning those conversations into action and successful outcomes.
- Curious and always learning. You stay current as our product and industry evolve, and you invest in your own growth as a CS professional.
- Someone who shows up for their teammates and cares deeply about the team's culture and shared principles. You believe in supporting one another every day, treating everyone with respect, and celebrating how each person's unique background, experience and ideas make us all better individually and as a team.
Nice to Have
- Financial Institution or Fintech experience a plus.
Benefits
- The chance to help build from the ground up. The hires we’re making now are foundational to our growth as a company, so you will have an opportunity to help shape the future of Hummingbird.
- Competitive compensation including cash and equity.
- Remote-first (US based), fully distributed company.
- Awesome health, vision & dental benefits, and 401k.
- Safe, respectful & comfortable work environment with colleagues and leadership who prioritize diversity, equity, inclusion and belonging.
