Claritas Rx is hiring a Customer Success Manager (CSM) to ensure our customers realize maximum value and achieve their business outcomes with our solutions. As the strategic relationship owner, you will be the primary external partner responsible for driving adoption, satisfaction, renewals, and growth.
What You'll Do
- Serve as the primary point of customer accountability, responsible for driving overall success, value realization, and long-term partnership growth.
- Build and maintain strong relationships with key customer stakeholders, including executive sponsors, business leaders, and operational teams.
- Partner with Implementation and Delivery teams to align on objectives and ensure a smooth transition to steady-state.
- Lead the ongoing customer partnership post-launch, guiding priorities, monitoring account health, and escalating strategic issues.
- Advocate for customer priorities internally and provide visibility into key requests, risks, and dependencies.
- Drive adoption of Claritas Rx solutions, provide guidance on new features, and identify opportunities to leverage data for business impact.
- Lead customer-facing meetings (e.g., status updates, partnership reviews) and ensure clear follow-up on action items.
- Partner with Product to provide customer-driven input on roadmap planning and feature prioritization.
- Act as a subject matter expert on commercial data to support strategic recommendations.
- Travel to customer sites, industry events, or company offices up to 25% quarterly.
What We're Looking For
- Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels.
- Strong analytical and problem-solving skills, with a creative and data-driven approach.
- Exceptional attention to detail and clear, concise written and verbal communication.
- Advanced quantitative analysis skills and expert-level proficiency with Microsoft Excel.
- Proven ability to build and maintain strategic customer relationships and manage client-focused projects.
- Demonstrated capabilities in: problem-solving and resolution; project coordination and organizational skills; expectation-setting and alignment of priorities; active listening; solution knowledge and applying insights to business challenges; empathy and relationship-building; tenacity and persistence.
Nice to Have
- 5+ years of experience in a healthcare consulting, commercial, or client-facing role.
- Familiarity with healthcare data sources (transactional, clinical, behavioral); direct experience with Hub or Specialty Pharmacy data strongly preferred.
- Experience in a commercial capacity within a pharma/biotech manufacturer or health tech startup.
- MBA or other relevant graduate-level degree (including public health, engineering, operations, IT, or statistics).
Technical Stack
- Microsoft Excel
Team & Environment
You will partner closely with Delivery Directors and Project Managers.
Benefits & Compensation
- Salary: $120,000 to $135,000
- Competitive salary and benefits package
- Opportunity for in-person regional town hall gatherings approximately every other month
Work Mode
This is a remote position. Candidates should be located in the San Francisco Bay Area.
Claritas Rx embraces diversity, equality, and transparency and is committed to building an inclusive team with varied backgrounds, perspectives, and talents.
