The Customer Success Manager will lead relationship management and retention efforts for atmio's clients, ensuring successful deployment and expansion of the platform. This role is central to shaping scalable customer success processes in a growing startup environment, working closely with software and sales teams.
What You'll Do
- Build strong, trust-based relationships with key customer stakeholders
- Monitor account health
- Drive renewals and expansions
- Develop onboarding programs and proactive training (including onsite where needed) that lead to self-sufficient, happy users
- Gather insights and feedback to help product and software teams prioritize improvements based on real customer needs
- Contribute to internal CS tooling, documentation, and scalable processes
- Help define the playbook, structure, and processes that will scale with the company
What We're Looking For
- Thrive on building trust with senior B2B customers and turning great relationships into long-term success stories
- Love digging into data and processes to drive retention, identify upsell opportunities, and improve the customer journey
- Enjoy taking ownership, moving fast, and creating structure where there is none — especially in a growing startup environment
- Get energy from cross-functional collaboration and turning customer feedback into actionable improvements
- Communicate clearly, handle tough conversations with empathy, and stay calm under pressure
- Want your work to directly support climate impact and be part of a mission-driven, high-performance team
Team & Environment
Join a small but growing team as the second full-time hire in Customer Success. You'll be part of a collaborative, mission-driven startup culture that values ownership, initiative, and high performance, with close collaboration across software and sales teams.
Benefits & Compensation
- Be part of a mission-driven, high-performance team
- Opportunity to directly support climate impact
Work Mode
This role supports a global work environment with full flexibility in location and remote work.
atmio is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
