Hiry Agency is hiring a Customer Success Manager to own client relationships end-to-end, ensure hiring pipelines move efficiently, and make clients feel consistently supported and valued. You will act as the primary point of contact for our DTC clients, combining proactive communication with operational oversight to deliver results.

What You'll Do

Manage relationships with DTC clients from onboarding to successful placement, ensuring a smooth and professional experience.
Run regular check-in calls, performance reviews, and pipeline updates to keep clients fully aligned on progress.
Oversee Talent Partners and Talent Acquisition Specialists to ensure they are sourcing the right candidates fast and accurately.
Review candidate submissions before they go to the client, guaranteeing quality, alignment, and fit.
Identify upsell, cross-sell, and renewal opportunities based on client needs, workloads, and upcoming roles.
Coordinate interview scheduling, feedback loops, and next steps between clients and candidates.
Monitor CRM activity and ensure all roles, candidates, and client updates are documented correctly.
Troubleshoot issues quickly — whether it’s pipeline delays, candidate quality concerns, or misalignment in expectations.
Suggest improvements to client communication, sourcing flow, and fulfillment processes to keep everything sharp, fast, and clutter-free.

What We're Looking For

Experience in Customer Success, Account Management, or Client Management — ideally within recruiting, HR, or DTC.
Strong communication and client-facing confidence — you’ll be on calls daily.
Comfortable overseeing small internal teams and keeping everyone aligned and accountable.
Highly organized and proactive — we value precision, structure, and ownership.
Strong understanding of recruiting pipelines and candidate funnels (or willingness to learn quickly).
Fluent in English; warm, natural, and confident on both calls and written communication.
Fast-moving, solution-focused personality who enjoys working in a small, hands-on team.

Technical Stack

Airtable
ClickUp

Team & Environment

You will be part of a team of 11-50 employees and will oversee Talent Partners and Talent Acquisition Specialists to ensure alignment and accountability.

Benefits & Compensation

Work directly with fast-growing DTC brands across the world.
Learn client-side leadership, talent pipelines, and high-level communication — you’ll be close to decision makers.
Remote setup with structured routines, check-ins, and full operational support.
Clear systems, no clutter, and a transparent performance environment — smooth, not chaotic.
Opportunity to grow into senior roles (Head of Client Success, Client Manager Lead) as we scale.