AuditBoard is looking for a Customer Success Manager (ITRC) to play a pivotal role in ensuring client success and satisfaction. You will be the primary point of contact, working closely with customers to understand their needs, maximize product value, and drive long-term relationships.

What You'll Do

Develop and maintain strong relationships with key customer stakeholders to align with their business objectives.
Stay abreast of product updates and features to provide customers with insights on leveraging solutions.
Proactively identify and address customer issues, collaborating with internal teams for swift resolution.
Gather customer feedback and advocate for customer needs within the organization to drive product improvements.
Conduct 1:many training sessions like webinars and create community content to empower customers.
Collaborate with customers to maximize product value, ensure high satisfaction, and minimize churn.
Identify and execute opportunities for account expansion through upselling or cross-selling.

What We're Looking For

2+ years experience in IT, Risk, and Compliance, or IT-GRC.
Strong analytical, organizational, and communication skills, both oral and written.
A passion for working daily with customers, ensuring they maximize their investment.
Ability to work independently and proactively with minimal direction.
Ability to interface with C-level executives to drive program strategy and ROI.

Nice to Have

Experience performing or supporting control testing, audit walkthroughs, ITGC reviews, SOC readiness, SOX testing, or similar governance activities.
Experience supporting or implementing GRC platforms or enterprise control environments.
Experience with the AB modules, data load process, and advanced configurations.
Familiarity with Salesforce, Gainsight, Lucidchart, PowerBI, and/or other data visualization tools.
A genuine passion for working in the tech space, driving continuous improvement.

Technical Stack

Salesforce
Gainsight
Lucidchart
PowerBI

Benefits & Compensation

$200/month for anything that enhances your life (LYBL).
Remote and hybrid work options, plus lunch in the Cerritos office.
Comprehensive employee health coverage.
401K with match (US) or pension with match (UK).
Competitive compensation & bonus program.
Flexible Vacation (US exempt & CA) or 25 days (UK).
Time off for your birthday & volunteering.
Employee resource groups.
Opportunities for team and company-wide get-togethers.

Work Mode

This is a remote position.

AuditBoard is an equal opportunity employer. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.