Demandbase is looking for a Customer Success Manager II to own the full customer lifecycle and ensure the successful adoption of our B2B solutions. You will partner directly with clients as a trusted advisor, driving value realization and strategic growth.
What You'll Do
- Own the customer relationship across the full lifecycle, serving as the primary point of contact and trusted advisor to senior marketing stakeholders.
- Drive adoption and value realization of the Demandbase platform, measured through usage, customer outcomes, and goal attainment.
- Partner with customers to deliver proactive ABM best practices, strategies, and use cases, addressing critical success issues and executive priorities.
- Identify and support expansion opportunities within the customer base in partnership with new business teams.
- Lead customer onboarding, project manage ongoing initiatives, and ensure timely resolution of issues through cross-functional coordination.
- Advocate for customers internally while maintaining deep expertise in Demandbase products, industry trends, and the competitive landscape.
- Develop customer success stories, case studies, and references that demonstrate measurable impact.
What We're Looking For
- 3-5 years of experience in strategic account management, customer success, or similar roles supporting SaaS customers.
- Demonstrated success driving expansion through upsell and cross-sell motions, in partnership with sales teams.
- Strong experience coordinating cross-functional teams and leading complex, multi-stakeholder initiatives.
- Deep familiarity with Sales and Marketing technology ecosystems, including CRM, marketing automation, sales engagement, intent, predictive analytics, and revenue management tools.
- Proven ability to lead technical or process-driven implementations, identify gaps in customer workflows, and deliver measurable business impact and ROI.
Benefits & Compensation
- Options for up to 100% paid Medical and Vision premiums for employees.
- Flexible PTO policy.
- Paid holidays.
- Access to mental health and wellness resources.
- 401(k) with pre-tax, after tax, and roth options.
- Short-term/long-term disability, life insurance, and other great benefits.
Work Mode
This role is open to candidates in San Francisco, New York, Austin, Seattle, India, and the United Kingdom.
Demandbase is committed to creating a workplace culture that values and celebrates diversity in all its forms. We do not tolerate discrimination of any kind and strive to ensure every individual has an equal opportunity to succeed and grow.
