Planet is hiring a Customer Success Manager II

Planet is seeking a Customer Success Manager II to join our team supporting the EMEA Defence and Intelligence segment. You will act as the main point of contact and trusted advisor for our customers, focusing on client retention, driving value realization, and ensuring the successful delivery of services. This is a full-time, remote position based in Europe and requires frequent travel to Eastern Europe.

What You'll Do

• Build and maintain strong, long-lasting customer relationships.
• Assist customers to expand their usage and adoption of Planet's products.
• Manage onboarding and training for new clients.
• Co-own contract renewal processes with sales.
• Provide an excellent customer experience, ensure successful delivery of services, and produce timely solutions.
• Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed.
• Work closely with Sales Representatives and other teams across the company.
• Bring in domain knowledge to serve as a trusted advisor to Defence & Intelligence customers.

What We're Looking For

• Experience successfully managing customer relationships or projects in the defence sector.
• Bachelor’s degree in a relevant field.
• 6+ years of experience in Customer Success, account management, or a similar role.
• Excellent verbal and written communication skills in English.
• Ability to successfully communicate and coordinate with international customers and sales teams.
• Experience working with defence and intelligence customers across the EMEA region.
• Excellent problem-solving skills, proactive work style, and ability to work independently.
• Ability to multitask and prioritize job requirements.
• Ability to travel internationally.
• Experience operating within a classified environment.

Nice to Have

• Ability to obtain and maintain NATO security clearance.
• Fluency in one or more European languages.
• Experience in earth observation and related fields.
• Experience working with government customers.
• Working knowledge of geospatial technologies, GIS, or Remote Sensing.
• Experience as an intelligence professional, imagery analyst, or in a related field.
• Experience working with, or in, European defence organizations.

Team & Environment

You will be a member of Planet's Customer Success team.

Benefits & Compensation

• Paid time off including vacation, holidays, and company-wide days off.
• Employee Wellness Program.
• Home Office Reimbursement.
• Monthly Phone and Internet Reimbursement.
• Tuition Reimbursement and access to LinkedIn Learning.
• Equity.
• Volunteering Paid Time Off.

Work Mode

This is a hybrid, remote position based in Europe.

Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification.