What You'll Do
Act as a primary point of contact for enterprise clients, helping them align technology use with strategic business objectives. You’ll design and implement customer success plans that define KPIs, stakeholder engagement, and adoption milestones.
Build lasting relationships across customer organizations, from technical teams to executive leadership, ensuring clients derive measurable value from their investment. Champion customer needs internally, influencing product direction and service improvements.
Partner with sales to identify expansion opportunities, using insights from customer engagements to drive renewal and upsell. Collaborate with consulting, support, and engineering teams to resolve challenges and enhance the customer experience.
Work with product and marketing to develop best practice guides, contribute to roadmap feedback, and identify referenceable customers for case studies and events.
Requirements
- Minimum of two years in customer success, account management, or consulting within enterprise software
- Proven experience improving retention and driving account growth through value-based strategies
- Ability to engage with senior stakeholders, including C-level executives and technical decision-makers
- Strong project and program management skills, with experience managing complex, global accounts
- Skill in translating business goals into actionable success plans and customer playbooks
- Analytical mindset with experience tracking customer metrics and recommending improvements
- Technical fluency in areas such as process automation, cloud architecture, and software development practices
- Fluency in both English and French
Benefits
- Flexible remote work with home office and co-working space support
- Flexible time off policy to support work-life balance
- Annual company-wide kickoff events in international locations
- Team offsites and local gatherings for connection and collaboration
- Annual budget for travel, learning, and community engagement
- Locally adapted healthcare and life insurance offerings
- Mental wellbeing support through Modern Health
- Live Well Lifestyle Spending Account, scaling to €1,000 annually from 2027
- Retirement plans with company contributions where applicable
- Up to $/€/£1,000 per year for self-directed learning and professional development
