As a Customer Success Manager, you will play a central role in ensuring enterprise customers across the Middle East and Africa realize measurable value from our platform. You’ll act as a strategic advisor, working closely with key stakeholders to understand their business objectives and align technology use to deliver tangible results.
Key Responsibilities
- Develop and execute customer success plans that define KPIs, stakeholder engagement strategies, and product adoption roadmaps
- Foster long-term relationships built on trust, proactively guiding customers through their lifecycle to maximize return on investment
- Collaborate with Sales to identify expansion opportunities by demonstrating ongoing value and strengthening client partnerships
- Partner with Consulting, Support, and Engineering teams to resolve technical or implementation challenges efficiently
- Engage with Product and Marketing to share customer insights, influence roadmap direction, and develop best practice programs
- Advocate for customer-centric processes internally, helping shape playbooks that improve retention and satisfaction
What You Bring
- At least two years in customer-facing roles within enterprise software, such as Customer Success, Account Management, or Consulting
- Proven experience managing multi-stakeholder relationships, including senior executives and technical teams
- Skill in translating business goals into actionable success strategies and tracking outcomes through data
- Ability to interpret customer usage metrics, identify trends, and recommend improvements
- Comfort discussing technical concepts like process automation, cloud infrastructure, and software development workflows
- Fluency in both English and French is required
Why This Role Stands Out
You’ll work in a fully remote environment with flexible scheduling and access to tools that support productivity and well-being. The role offers opportunities for professional development through dedicated learning funds, participation in global team gatherings, and involvement in shaping product evolution based on real customer needs. Compensation is competitive and transparent, with region-specific adjustments and equity options where applicable. Benefits emphasize health, financial security, and personal growth, reflecting a commitment to holistic employee support.
