The Customer Success Manager will play a key role in building the customer success function from the ground up at UserEvidence, reporting directly to the VP. This is a flexible position with full-cycle responsibilities spanning onboarding, implementation, expansion, and retention for enterprise clients.
What You'll Do
- Work directly with the VP to build the CS function from the ground up
- Manage full-cycle customer success including onboarding
- Manage full-cycle customer success including implementation
- Manage full-cycle customer success including expansion
- Manage full-cycle customer success including retention
Team & Environment
Reports directly to the VP. Team size and structure are currently null as the function is being built.
Benefits & Compensation
- Option to work in-person in San Luis Obispo, CA
- Option to work in-person in Denver, CO
- Option to work in-person in Nashville, TN
- Option to work in-person in Salt Lake City, UT
- Option to work in-person in Jackson Hole, WY
- Option to work fully remote
- Large equity stake
- Competitive salary
- Benefits
Work Mode
This is a hybrid role with flexibility to work in-person at any of the following locations: San Luis Obispo, CA; Denver, CO; Nashville, TN; Salt Lake City, UT; Jackson Hole, WY. Alternatively, candidates may choose to work fully remote.
We are an equal opportunity employer and welcome all qualified candidates to apply regardless of race, color, religion, sex, national origin, age, disability, or any other protected status.
