Thematic is looking for a Customer Success Manager - Enterprise AI to blend enterprise-level customer success expertise with data know-how. You'll be the trusted advisor for a portfolio of enterprise clients, guiding them from onboarding through adoption and expansion.
What You'll Do
- Own relationships with a portfolio of enterprise customers, guiding them from implementation through adoption and expansion.
- Own customer process on SaaS configurations, integrations, and data manipulation with tools like Excel and CSV.
- Partner with Sales, Product, Research, and Engineering to drive client success, growth, and retention.
- Share best practices and creative solutions to help clients maximize the value of Thematic.
- Contribute directly to our key company metric: Net Revenue Retention (NRR).
What We're Looking For
- A Bachelor's degree and 3-4+ years in Customer Success, Customer Account Management, or Solutions Engineering, ideally with enterprise SaaS.
- Aptitude and comfort with SaaS platforms, integrations, and custom data manipulation in Excel/CSV.
- Excellent communication skills and comfort across our channels and tools.
- Strong organizational skills and attention to detail.
Nice to Have
- Experience using AI tools like ChatGPT or Claude to solve real-world business problems.
- A passion for insights, analytics, and customer experience.
- Start-up experience and a preference for fast-moving, dynamic environments.
- Some coding or scripting background.
Technical Stack
- Slack, Jira, Google Suite, Zoom, Excel/CSV
Team & Environment
You'll partner with cross-functional teams in Sales, Product, Research, and Engineering.
Benefits & Compensation
- Competitive salary, bonus plan, and equity.
- Monthly home-office stipend.
- Flexible, remote-first work culture.
- Professional development and career growth opportunities.
- Company retreats in epic locations.
- A supportive team invested in your success.
Work Mode
This is a remote-first position based in New Zealand.
Thematic is an equal opportunity employer and values a diverse and collaborative team.
