DriveWhip is looking for a Customer Success Manager to be the trusted advisor and subject matter expert for our DroneSense customers in public safety. You will play a critical role in driving customer retention, operational success, and long-term account growth by supporting the deployment, adoption, and expansion of agency drone programs.
What You'll Do
- Partner with regional Account Executives to support customer retention, renewals, and territory growth.
- Serve as a technical and operational subject matter expert for DroneSense customers, with emphasis on DFR and tactical drone operations.
- Deliver customized product demonstrations, FlyDays, and operational showcases for current and prospective public safety agencies.
- Conduct virtual and on-site customer onboarding, training, and account setup to ensure successful adoption.
- Strategically manage accounts approaching renewal to drive satisfaction, expansion, and long-term value.
- Represent DroneSense by Versaterm at conferences, FlyDays, trainings, and customer workshops.
- Act as the voice of the customer by gathering operational feedback and partnering with Engineering and Product teams to inform roadmap priorities.
- Stay current on FAA regulations including Part 107, Part 91 Public Aircraft Operations, COWs, COAs, and BVLOS frameworks.
- Support agencies in navigating regulatory pathways and advancing compliant, scalable drone programs.
What We're Looking For
- 3+ years of experience as a Customer Success Manager in a SaaS environment.
- 3+ years of experience supporting public safety or first responder organizations.
- 3+ years of experience in UAS operations, technical sales, or support engineering.
- Strong working knowledge of DFR program design and FAA regulatory requirements for VLOS and BVLOS operations.
- Ability to clearly communicate complex technical and regulatory concepts to diverse audiences.
- Self-starter with the ability to operate independently and collaboratively.
- Willingness to travel to support customer and operational needs up to 40%.
Nice to Have
- Experience with CRM platforms such as Salesforce or HubSpot.
- Prior experience with DroneSense.
- Direct experience supporting DFR programs or obtaining FAA COW/COA approvals.
- FAA Part 107 certification and operational flight experience.
- Experience with ground-based Detect and Avoid (DAA) sensors.
- Background in public safety, emergency response, or defense environments.
- Experience supporting drone-related SaaS platforms.
Team & Environment
You will work closely with Sales, Engineering, Product, and Support teams.
Work Mode
This position is remote and open to candidates located anywhere in the United States.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment.
