Responsibilities
- You manage the entire implementation of our solution and keep track of scope, time and budget. On these projects, you cooperate with our Implementation Consultants, who carry out the physical implementation of our solution on the customer sites.
- You guide customers through the QuickStart onboarding journey and drive early value realisation, while empowering customers to confidently adopt and configure the solution themself.
- You consistently maintain excellent customer success by being in close contact with your customers and ensuring they receive the maximum return on their investment in Peripass. To this end, you'll also cooperate closely with Product Enablement to solve more complex issues that customers face.
- You can take initiatives to improve our processes in Customer Success, to make our customers even happier with Peripass.
- You drive growth in your customer portfolio and assist the sales team by spotting cross-selling opportunities.
Requirements
- At least a bachelor's degree, or equivalent experience.
- At least 5 years of relevant experience in a SaaS company.
- You get a kick out of analysing and optimising processes.
- Building a great customer journey and seeing customers who are happy with your product is what makes you get out of bed in the morning.
- You can develop a professional, but also a warm and pleasant relationship with your client contacts.
- You'll be working with people in senior management, so you make sure you know your stuff and you come to every meeting prepared. You can get your message across to all kinds of people in all kinds of departments (facilities, supply chain, operations, IT, finance, …).
- You are diplomatic, but can be assertive when you have to.
- We are ISO27001 certified, so you see the importance of Information Security & Cyber Security and you act accordingly.
- Excellent verbal and written communication skills in Dutch & English are a must.
Benefits
- The opportunity to join a fast-growing SaaS scale-up with strong ambitions.
- A broad Customer Success role with real ownership over customer retention, adoption, and growth.
- The chance to work closely with Enterprise customers and help them get maximum business value from Peripass.
- A direct impact on product development by bringing customer feedback back to Product and Engineering.
- A fun group of colleagues who are all making the success story of Peripass, day after day, milestone after milestone, and joke after joke.
- A competitive remuneration package that corresponds with your remit in the company.
- Flexible working hours.
Work Arrangement
Hybrid — Ghent, Benelux
Additional Information
- Based at Ghent office, regularly traveling to customers across the Benelux.
- Can work from home up to two days per week.
- Flexible working hours.
- Excellent verbal and written communication skills in Dutch & English are a must.
