Motorola Solutions is hiring a Customer Success Manager (AZ, UT) to ensure our customers derive continuous value from our RapidDeploy platform. You will be responsible for proactively driving adoption, product utilization, retention, and customer satisfaction, transforming customers into advocates and planning for successful, long-term relationships.
What You'll Do
- Proactively drive adoption, product utilization, retention, and customer satisfaction.
- Develop customers into advocates across all accounts.
- Track and secure customer renewals as part of long-term customer relationship management.
- Partner closely with Delivery (Project Management and Implementation), Support, Account Management, Product and work cross-departmentally to help identify expansion opportunities.
What We're Looking For
- High school diploma or equivalent.
- 5+ years of experience in customer success, account management, public safety, a customer-facing role, and/or public safety.
Nice to Have
- 5+ years of experience in a Customer Success, Account Management, customer-facing role, or leadership in public safety environments.
- Demonstrated track record of successfully managing complex customer relationships in a SaaS environment.
- Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation.
- Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general.
- Passion for using technology to make a difference in people’s lives and ideally some exposure or personal interest in emergency services and Public Safety.
- Working knowledge of Customer Success KPIs and metrics.
- Experience with Salesforce.com, HubSpot, and/or Gainsight.
- Experience working for an innovative and fast-growing tech company or direct experience working in a public safety agency leveraging modern technology to support daily operations.
- Demonstrated creativity with customer engagement and problem solving.
- Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non‐technical teams, and can empathetically communicate customers’ pain-points to internal RapidDeploy teams.
- Possess an ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization.
- Self-motivated, energetic, proactive team player with innovative ideas, diplomacy, and tact.
- Poise under pressure, thrives in a multi-tasking environment, and can adjust priorities on-the-fly.
Technical Stack
- Salesforce.com
- HubSpot
- Gainsight
Team & Environment
You will partner with Delivery (Project Management and Implementation), Support, Account Management, Product and work cross-departmentally.
Benefits & Compensation
- Compensation: $80,000 - $100,000 USD
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Work Mode
This role is open to candidates located in Arizona or Utah.
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
