Join LE011 MarketStar Bulgaria as a Customer Success Manager - Asana (French Bilingual). In this role, you will act as an empathetic customer advocate and Asana consultant, supporting our growing customer base through public webinars, private training, and tailored 1:1 sessions designed to drive product adoption and success.

What You'll Do

Deeply understand Asana and each customer’s business to serve as a product expert and trusted advisor.
Lead impactful, time-bound workflow consultations and account-based enablement sessions.
Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges.
Design and deliver high-impact workshops, interactive enablement sessions, and custom training.
Manage competing priorities and multiple customers, delivering timely, tailored solutions.
Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to management.
Provide support with technical integration and API related questions, and partner closely with user operations and technical services teams.

What We're Looking For

4+ years of experience in customer onboarding, enablement, learning and delivery, customer success, program management, or strategic consulting, preferably in a SaaS environment.
Fluency in French.
Proven track record of leading impactful enablement sessions and initiatives that drive adoption, revenue retention, and engagement.
Self-motivated, proactive team player effective in an ambiguous, ever-changing environment.
Customer-centric and genuinely passionate about helping customers.
Growth mindset, actively seeking insights and incorporating feedback.
Exceptional communication and facilitation skills, with the ability to confidently engage, present, and influence stakeholders across all levels.
Excellent time management and multi-tasking skills to effectively move through and prioritize a book of business.

Nice to Have

Soft sales skills for upselling and recommending additional services.
Tech-savvy with a passion for technology. Familiarity with Apple operating system and comfortable utilizing multiple systems or software simultaneously such as CRMs, communication platforms, and project management platforms.

Team & Environment

Collaborate with cross-functional teams.

Benefits & Compensation

Remote or Hybrid work
Additional Health Insurance
Mental health program
MultiSport card
Access to company library of 50+ hours of sales video trainings
Work computer
Compensation: €27,348 per annum

Work Mode

This is a remote position open to candidates based in Bulgaria.

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination.