Samsara is looking for a Customer Success Manager to partner with our top customers after implementation. In this cross-functional role, you will connect Sales, Support, Sales Engineering, and Product to understand customer challenges and customize Samsara to meet their needs.

What You'll Do

Be on the front lines to ensure customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively remove any barriers to achieving business value.
Orchestrate executive business reviews with customers’ decision-makers and our executive leadership to review past successes and align on upcoming goals.
Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products.
Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types.
Serve as a mentor to the wider Customer Success and Support teams.
Champion, role model, and embed Samsara’s cultural principles as we scale globally.

What We're Looking For

2 - 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. SaaS experience preferred.
This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence.
Customer travel is expected. Up to 0-15%.
Experience supporting or working with technical products.
Solutions-oriented with strong problem-solving skills.
Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
Diplomacy, tact, and poise under pressure when working through customer issues.
Bachelor’s degree from a 4-year institution.

Nice to Have

Strong bias for action, the ability to think big, with insistence on high standards.
Experience serving and supporting large-scale business solutions at Fortune 500 companies.
Thrives in an unstructured, fast-paced, and change-heavy environment.
French Fluency is a plus.

Benefits & Compensation

Flexible, employee-led remote model.
Professional development stipend.
Comprehensive health and parental leave plans.
Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles).

Work Mode

This role operates under a local-country model in Canada.

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.