TAG Software Group is hiring a Customer Success Manager to join our team remotely in Austria. In this contract role, you will be the key point of contact for our growing customer base and strategic partners across Europe. You will ensure successful client onboarding, manage partnerships, and translate client feedback into actionable insights for our product's evolution.
What You'll Do
- Lead end-to-end onboarding for new clients, ensuring a smooth, successful start.
- Build and maintain strong, long-term relationships with clients across service, sales, and administrative leadership.
- Manage strategic partnerships across Europe, ensuring alignment and shared success.
- Act as the bridge between clients, partners, and internal product/technical teams ensuring feedback is communicated and actioned effectively.
- Proactively manage client accounts, monitor performance, and identify opportunities for growth and product adoption.
- Conduct training sessions, best-practice reviews, and optimization calls.
- Collaborate with the development team to prioritize feature requests and resolve issues.
- Support the rollout and adoption of the AI platform across dealership groups in Europe.
- Educate clients and partners on AI-powered capabilities to drive engagement and confidence.
What We're Looking For
- 2+ years of experience in Customer Success, Account Management, Partnership Management, or a similar client-facing role.
- Native German speaker (written and verbal) with professional English proficiency.
- Passionate about technology and AI, with a desire to contribute to an innovative, fast-evolving company.
- Excellent communication skills with the ability to build trust and manage relationships effectively.
- Highly organized, proactive, and capable of managing multiple accounts and partnerships simultaneously.
- Strong collaboration skills with both external stakeholders and internal technical teams.
- Candidate must be legally authorized to work in Austria.
- This is a fully remote position within Austria.
Nice to Have
- Experience in SaaS, automotive retail, or technology support is highly valued.
- Ability to lead end-to-end client onboarding processes.
- Skilled in delivering client training sessions, best-practice reviews, and optimization calls.
- Strong capability in managing and supporting partner relationships.
- Comfortable acting as a liaison between clients, partners, and internal technical teams.
- Aptitude for identifying opportunities to expand product adoption or drive account growth.
- Confident working closely with development teams on feature requests and issue resolution.
- Familiarity with technology-driven workflows and AI-enabled products.
Benefits & Compensation
- Be part of a high-impact AI startup transforming the automotive service industry.
- Early growth opportunity as the company continues to scale across Europe.
- Work remotely as part of a collaborative, international team.
- Competitive compensation, career development opportunities, and exposure to cutting-edge AI technology.
- Make a measurable impact on clients, partners, and broader industry innovation.
Work Mode
This is a fully remote, contract-based position for a candidate legally authorized to work in Austria.
TAG Software Group is an equal opportunity employer.
