BrandBastion is looking for a Customer Success Manager to ensure clients maximize the power of our AI-first platform to protect their brand, engage audiences, and scale social strategy efficiently. You will act as a strategic partner to unlock measurable business impact from our global clients' social presence.
What You'll Do
- Serve as a trusted advisor to global brands, aligning BrandBastion’s AI-powered solutions with their social engagement and brand protection goals.
- Drive renewals, upsells, and expansions by demonstrating the impact of AI-driven automation on customer engagement, brand safety, and efficiency.
- Collaborate with AI specialists to fine-tune models based on client-specific needs, industry trends, and evolving communication styles.
- Analyze performance data and translate insights into strategic recommendations that optimize moderation, engagement, and real-time execution.
- Implement strategies to prevent churn and ensure long-term client retention, focusing on building strong, lasting relationships.
- Act as the voice of the customer within the company, relaying feedback to product, marketing, and sales teams to shape the product roadmap.
- Identify and develop customer advocates who can provide testimonials, case studies, or references.
What We're Looking For
- Proven experience in customer growth, successfully managing renewals, expansions, and upsells at a B2B SaaS or fast-growing company.
- 3-6 years of experience with a deep understanding of marketing, community management, and social engagement.
- Managed enterprise client portfolios, ensuring strategic alignment with business objectives and measurable impact.
- A data-driven and AI-first mindset, leveraging automation to help brands scale engagement while maintaining control.
- A proactive, results-oriented approach, identifying challenges, anticipating client needs, and delivering tangible business outcomes.
- A strategic, problem-solving mindset, using insights to tell compelling business stories and influence key stakeholders.
Nice to Have
- Preference given to those with agency, direct brand experience, or expertise in paid/organic social strategy.
Benefits & Compensation
- 4+ weeks paid time off.
- Opportunities for global team meets.
- Competitive market rate compensation.
Work Mode
This is a flexible, fully remote role open to candidates in a global time zone.
BrandBastion is an equal opportunity employer.
