Mobbin is looking for a Customer Success Manager to own the relationship with our team and enterprise customers. You will manage the full account lifecycle, from onboarding through renewal and expansion, while collaborating across support, success, and sales functions to deliver exceptional value.

What You'll Do

Manage the full account lifecycle, including renewals, expansions, seat management, and account consolidation.
Create and manage onboarding processes for teams and enterprises, and help remove barriers to adoption.
Monitor account health and mitigate key account churn risks proactively.
Join sales calls with prospects, conduct product demos & participate in webinars, answer questions, and highlight relevant features.
Work with engineers to continuously improve features for procurement teams & end users to reduce friction and increase motivation to adopt the team & enterprise plan.
Oversee the setup and upkeep of the team workspace.
Oversee procurement processes for team and enterprise accounts, from management of purchase orders to tracking vendor activity.
Reduce time to sales completion, and drive sales velocity while maintaining timely approvals and up-to-date documentation.
Assist in preparing, reviewing, and tracking customer and vendor contracts, NDAs, and SOWs.
Organise and maintain an up-to-date contract repository and client documentation.
Coordinate with legal, finance, and commercial teams to ensure contractual obligations are followed.
Collaborate closely with engineering, product, growth, legal, and security teams to meet customer requirements.
Liaise with internal and external legal, finance, and procurement teams throughout pre- and post-sales processes.
Monitor and manage cross-team dependencies to ensure timelines are met.
Help manage a small customer support team to ensure smooth daily operations.

What We're Looking For

2+ years’ experience in customer success or account management, ideally in a fast-paced startup environment.
Proven experience in onboarding and training customers, driving product adoption, and managing customer portfolios.
Skilled in product demos, sales support, and identifying renewal or upsell opportunities.
Strong account management and relationship-building skills, with the ability to handle escalations and maintain goodwill.
Proficient in product troubleshooting, working with support/engineering, and tracking feature usage and engagement.
Confident communicator with strong written and verbal skills; able to work cross-functionally with product, engineering, sales, and marketing teams.
Experience working with legal and procurement teams on contracts and vendor onboarding.
Comfortable working with a global customer base across time zones and cultures.
Motivated to make a real difference in how we approach and deliver customer success.

Nice to Have

Experience with CRM platforms and tools such as Front, Stripe, Metabase, or Notion.
Familiarity with supplier platforms like Coupa and SAP Ariba, and understanding of procurement workflows.
Experience working with legal and security teams, including handling contract documentation.
Background in SaaS or PLG companies, ideally in design-focused environments.
Familiarity with design tools like Figma and experience collaborating with UI/UX designers or product teams.

Technical Stack

Front, Stripe, Metabase, Notion, Coupa, SAP Ariba, Figma

Team & Environment

You will help manage a small customer support team and collaborate closely with engineering, product, growth, legal, and security teams. Our culture thrives in a fast-paced environment, enjoys wearing multiple hats, and is not afraid to roll up their sleeves to get things done.