Kacmarcik Enterprises is looking for a Customer Success Manager to ensure Hummel Pro dealers receive exceptional service while supporting marketing and operational initiatives. You will serve as the primary point of contact, building strong client relationships for a globally recognized brand with over 100 years of history.
What You'll Do
- Serve as the primary point of contact for Hummel Pro NA dealers.
- Deliver outstanding customer service and maintain strong relationships.
- Assist in social media strategy, activations, and account posts.
- Execute company directives aligned with overall marketing strategies.
- Support day-to-day budget planning and revenue goals per account.
- Manage product orders, fulfillment, and sales tracking.
- Oversee logistics platforms and communicate tracking details to accounts.
- Assist with B2B tracking, promo spends, and contract triggers.
- Develop expertise in Hummel’s custom, stock, and lifestyle ranges.
- Understand size ranges and garment details.
- Build club-specific proposals for partnership pitches.
What We're Looking For
- Strong customer service skills with experience in retail, customer service, or marketing.
- Excellent organizational and problem-solving abilities.
- Creative mindset with keen attention to detail.
- Proficiency in Microsoft Excel and Canva.
- Ability to manage multiple priorities in a fast-paced environment.
Technical Stack
- Microsoft Excel
- Canva
Benefits & Compensation
- Be part of a globally recognized brand with over 100 years of history.
- Work in a collaborative, hands-on environment where craftsmanship meets innovation.
- Play a direct role in building a brand that values character, creativity, and community.
Work Mode
This is an onsite position based in Grafton, WI.
