Remote Recruitment is looking for a proactive and relationship-driven Customer Success Manager to ensure client satisfaction, drive retention, and support long-term account growth. In this role, you will act as a trusted advisor, helping clients maximize the value of the company’s products or services.

What You'll Do

Serve as the main point of contact for a portfolio of clients, ensuring a seamless onboarding experience and ongoing satisfaction.
Build strong, long-term relationships through regular check-ins, performance reviews, and proactive support.
Understand clients’ goals and challenges to provide tailored solutions and product recommendations.
Monitor customer usage and engagement data to identify risks or opportunities and take appropriate action.
Coordinate with internal teams such as sales, product, and support to resolve issues and ensure client needs are met.
Advocate for clients internally by sharing feedback and contributing to product or service improvements.
Track key performance indicators such as renewal rates, customer satisfaction, and net promoter scores.
Support the development of success plans, training resources, and best practices.

What We're Looking For

Minimum of 2–3 years’ experience in a customer success, account management, or client-facing role.
Strong communication and interpersonal skills with a passion for delivering outstanding service.
Proven ability to manage multiple client relationships and prioritize tasks effectively.
Experience with CRM platforms such as HubSpot, Salesforce, or similar.
Ability to work independently in a remote setting while collaborating across teams.
Access to a reliable internet connection and a personal laptop suitable for remote work.