At Checkr, we are looking for a Senior Principal Customer Success Manager to be the lead advocate and strategic architect for our most complex and highest-value partnerships. You will manage a select portfolio of our largest clients and be responsible for driving product adoption, growth, value, and partnership.
What You'll Do
- Develop a deep understanding of Checkr's products and strategically apply them to customer programs, ensuring alignment with their goals and driving positive business outcomes.
- Lead a regular engagement cadence with customers and provide thought leadership and planning to optimize their use of Checkr's products.
- Lead Business Reviews and presentations that articulate product value, ROI, and future state.
- Cultivate strong, trust-based relationships with customers at all levels, acting as a strategic advisor and advocate.
- Gather and synthesize customer feedback, effectively communicating it to internal teams to drive product improvements.
- Collaborate seamlessly with internal stakeholders to ensure customer goals are met and provide visibility into customer health.
- Proactively identify potential risks within complex organizations and develop plans to ensure long-term stability and retention.
- Partner with Account Management to identify and assist with expansion opportunities.
What We're Looking For
- 8-10 years of Customer Success or Account Management experience with a proven track record of managing high-value (multi-million dollar) accounts.
- Skilled at navigating organizations to maintain and expand relationships at all levels.
- Strong written and verbal communication skills, with the ability to present complex technical or regulatory topics to executive audiences.
- Bias toward action and ability to extend influence to drive action without direct authority.
- A solid understanding of the mechanics of account growth and renewals within the strategic segment.
- Experience in a B2B software technology company.
- Familiarity with applications like Salesforce, Google Apps, and basic analytics using tools like Google Sheets and Looker.
- Willing to travel domestically up to 20% as needed.
Nice to Have
- HR tech industry experience.
Technical Stack
- Salesforce
- Google Apps
- Google Sheets
- Looker
Team & Environment
You will sit on our Strategic Accounts team.
Benefits & Compensation
- A fast-paced and collaborative environment.
- Learning and development allowance.
- Competitive cash and equity compensation, and opportunity for advancement.
- 100% medical, dental, and vision coverage.
- Up to $25K reimbursement for fertility, adoption, and parental planning services.
- Flexible PTO policy.
- Monthly wellness stipend.
- Compensation: San Francisco, CA: $205,000-$241,000 USD. Denver, CO: $173,000-$204,000 USD.
Work Mode
This is a hybrid role open to candidates in Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile.
Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws.
