RealAdvisor is hiring a Customer Success Management professional to drive sustainable growth. You will join our Customer Success Management team, building long-term partnerships with our real estate agent clients. Your core mission is to reduce churn by ensuring an excellent experience from initial onboarding through ongoing platform use, all within a fast-paced startup environment that offers clear paths for advancement.

What You'll Do

Manage and grow a portfolio of clients, focusing on retention, engagement, and customer lifetime value.
Onboard, train, and provide continuous support to agents in using the platform.
Conduct periodic follow-ups, check-ins, and relationship management activities.
Accompany and advise agents throughout their journey to ensure their success and increase platform adoption.
Assist with basic technical and billing-related queries.
Manage and resolve customer inquiries efficiently.
Develop and maintain processes, tutorials, and templates to improve the customer experience.
Collect customer feedback and share learnings with Product and Marketing teams.
Review leads, validate profiles, and manage related operational tasks.
Maintain accurate and updated data in the CRM, including contacts, opportunities, and follow-ups.
Manage administrative follow-ups, commercial documentation, and internal reports.
Contribute to process optimization within the Customer Success team.
Collaborate closely with Sales, Product, and Marketing teams to improve service quality and customer satisfaction.

What We're Looking For

Previous experience in customer service, customer success, or commercial functions.
Excellent communication skills and customer orientation.
Suitable team and environment for working remotely.
Comfort with digital tools like Google Workspace, Calendly, Slack, or Notion.
Knowledge of CRM and automation tools.
Fluent level of Spanish and English.