RealAdvisor is hiring a Customer Success Management professional to drive sustainable growth. You will join our Customer Success Management team, building long-term partnerships with our real estate agent clients. Your core mission is to reduce churn by ensuring an excellent experience from initial onboarding through ongoing platform use, all within a fast-paced startup environment that offers clear paths for advancement.
What You'll Do
- Manage and grow a portfolio of clients, focusing on retention, engagement, and customer lifetime value.
- Onboard, train, and provide continuous support to agents in using the platform.
- Conduct periodic follow-ups, check-ins, and relationship management activities.
- Accompany and advise agents throughout their journey to ensure their success and increase platform adoption.
- Assist with basic technical and billing-related queries.
- Manage and resolve customer inquiries efficiently.
- Develop and maintain processes, tutorials, and templates to improve the customer experience.
- Collect customer feedback and share learnings with Product and Marketing teams.
- Review leads, validate profiles, and manage related operational tasks.
- Maintain accurate and updated data in the CRM, including contacts, opportunities, and follow-ups.
- Manage administrative follow-ups, commercial documentation, and internal reports.
- Contribute to process optimization within the Customer Success team.
- Collaborate closely with Sales, Product, and Marketing teams to improve service quality and customer satisfaction.
What We're Looking For
- Previous experience in customer service, customer success, or commercial functions.
- Excellent communication skills and customer orientation.
- Suitable team and environment for working remotely.
- Comfort with digital tools like Google Workspace, Calendly, Slack, or Notion.
- Knowledge of CRM and automation tools.
- Fluent level of Spanish and English.
Nice to Have
- Experience in the real estate sector.
- Education or experience in areas related to psychology or customer behavior.
- Experience in startups or high-growth environments.
- Knowledge of other languages (French, German, Swiss).
Technical Stack
- Google Workspace
- Calendly
- Slack
- Notion
- CRM tools
- Automation tools
Team & Environment
You will be part of the Customer Success Management team and will collaborate closely with Sales, Product, and Marketing teams.
Benefits & Compensation
- Base salary + commissions
- Real opportunities for professional growth and access to leadership roles.
Work Mode
This is a 100% remote position with flexible hours.
RealAdvisor values responsibility, autonomy, and impact.
