Deutsche Börse Group is hiring a Customer Success Management professional to operate at the intersection of client strategy and product innovation. You will act as the strategic partner for institutional clients within our next-generation, blockchain-enabled market infrastructure for fund distribution.
What You'll Do
- Cultivate long-term, trust-based relationships as the primary business partner for institutional clients.
- Translate complex client needs into clear, scalable solution proposals and high-level target operating models.
- Lead the preparation of key commercial documents, including Statements of Work (SoWs) and functional scoping proposals.
- Define onboarding scope, deliverables, and dependencies for a structured handover to the project management team.
- Serve as the voice of the client internally, collaborating closely with Product, Technology, and Client Service teams.
- Ensure all proposed solutions are feasible, aligned with the long-term product roadmap, and set up for successful delivery.
What We're Looking For
- 7–12+ years of experience in a client-facing role such as solution consulting, business architecture, or pre-sales within fintech or financial services.
- Strong understanding of fund distribution, asset management, or broader financial market infrastructure.
- Proven ability to translate complex client requirements into structured solution designs, operating models, and formal Statements of Work.
- Excellent communication and strategic advisory skills with a conceptual grasp of cloud-native, API-driven platforms.
- High adeptness at engaging with senior stakeholders across operations, technology, product, and compliance.
Nice to Have
- Prior exposure to blockchain/DLT platforms.
- Experience working with Agile teams.
Deutsche Börse Group is an equal opportunity employer.
