Responsibilities
- Serve as the technical owner for enterprise customer accounts — accountable for integration success, system performance, and technical adoption.
- Work closely with customer engineers and product teams to design, implement, and scale solutions on Nash’s platform.
- Become a platform expert capable of diagnosing issues, advising on best practices, and guiding architectural decisions.
- Troubleshoot API issues, workflow failures, data mismatches, and other system-level challenges across customer and Nash environments.
- Analyze operational and technical KPIs to identify root causes, improve performance, and reduce defects.
- Provide structured, actionable feedback to Nash product and engineering based on real-world customer usage.
- Support account growth by ensuring customers successfully deploy new capabilities and expand usage over time.
- Act as the internal technical advocate for your accounts during roadmap discussions and cross-functional initiatives.
Requirements
- 5+ years in a technical customer-facing role such as Solutions Engineer, Customer Success Engineer, Forward Deployed Engineer/PM, TAM, or similar.
- Hands-on experience with APIs, integrations, logs, and data flows; strong debugging instincts.
- Proven success supporting enterprise customers through complex technical deployments.
- Ability to translate technical details into actionable guidance for both engineering and non-technical stakeholders.
- Strong analytical and problem-solving skills with comfort navigating ambiguous systems.
- Demonstrated capability to quickly master a complex platform and use that knowledge to guide customer outcomes.
- Excellent communication skills with confidence interfacing at multiple levels of customer organizations.
Nice to Have
- Experience in logistics, supply chain, or other operationally intensive SaaS systems.
- Background in high-growth startups or enterprise retail integrations.
- Familiarity with modern engineering tooling, observability tools, workflow engines, or API ecosystems.
- Experience in consultative roles blending technical depth and customer outcome ownership.
Benefits
- Early-stage, well-funded startup – directly impact the company and grow your career!
- Quarterly broader team on-sites to bond with teammates
- Competitive compensation and opportunity for equity
- Flexible paid time off
- Health, dental, and vision insurance
