Responsibilities
- Supporting the development of technical strategies, consulting on solutions, and building tailored plans for each partnership in order to build long-lasting relationships with our retail partners, helping them strategize and grow their business.
- Leveraging retailer and Flipp product knowledge to identify solutions to both tactical and strategic retailers problems and/or opportunities, such as increasing user engagement with the digital circular.
- Project managing and overall ownership of the delivery of onboarding and strategic ad hoc projects for our enterprise and mid-market level retailers, to ensure smooth execution and delivery on retailer commitments and agility to strategically intervene where retailer support is required.
- Serving as the technical advocate for our retailers, internally within Shopfully(Flipp product teams, driving value-focused Retailer Product development.
- Coordination of a small team of Technical Account Leads
- Coordination with the North American Customer Solutions team to define common processes and practices
Requirements
- Industry experience in client services, technical pre-sales, technical account management or project management.
- Experience in handling objections and applying pre-defined technical solutions to overcome those objections.
- Experience working with cross-functional teams; specifically, with Product, Sales, Analytics and Engineering towards a common goal.
- Demonstrated business acumen and experience working with external client personnel, bringing technology solutions to solve business challenges.
- Demonstrated experience managing and delivering internal and external projects.
- Familiarity with web technologies, such as JavaScript, APIs, JSON, ecommerce systems.
- Italian (native speaker level)
- English (full proficiency)
Nice to Have
- Knowledge of the retail industry and the management of promotional offers.
- Spanish (full proficiency).
- Familiarity with Ecommerce systems, such as Magento, Demandware, and others.
- Familiarity with mobile application development ecosystem.
Benefits
- An opportunity to thrive in a rapidly scaling multinational company
- A vibrant, informal, and inclusive work environment
- We champion autonomy, flexibility, and a hybrid work model, empowering you to own your work
- Access to learning opportunities and regular feedback sessions
- Enjoy our central, modern offices featuring fresh snacks, coffee (including vegan options!), and ergonomic setups
- Engage in meaningful team events: offsites, happy hours, company parties and celebrations that unite us beyond daily tasks
- We provide all the necessary equipment for you to work effectively and set up your workspace, wherever you are
- Benefit from additional country-specific advantages based on local contracts and practices
Additional Information
- We value diversity and actively encourage it — we believe a variety of perspectives and backgrounds makes us stronger. We focus on potential rather than on having a “perfect” CV. If this role excites you and you believe you could grow into it — even if you don’t tick every single box in the requirements — we’d love to hear from you!
