EvenUp is hiring a Customer Success Enablement Manager to build and own enablement programs for our growing Customer Success team. Reporting to the Director of GTM Enablement, you will design and execute onboarding and ongoing training to help CSMs ramp quickly, retain customers, and drive expansion.
What You'll Do
- Design and manage onboarding programs for new Customer Success Managers.
- Build and deliver ongoing enablement ("everboarding") for the CS team.
- Partner with CS leadership to identify training needs and success metrics.
- Tailor existing enablement content to fit CS workflows and goals.
- Act as the primary enablement contact for the Customer Success organization.
What We're Looking For
- Experience as a CSM at a B2B SaaS company, with direct ownership of enablement.
- Proven ability to build enablement programs from scratch in fast-paced environments.
- Strong communication and cross-functional collaboration skills.
- Comfort with ambiguity and a proactive "figure-it-out" mindset.
- Passion for helping Customer Success teams scale and improve performance.
Team & Environment
You will report directly to the Director of GTM Enablement.
Benefits & Compensation
- Choice of medical, dental, and vision insurance plans for you and your family.
- Additional insurance coverage options for life, accident, or critical illness.
- Flexible paid time off, sick leave, short-term and long-term disability.
- 10 US observed holidays, and Canadian statutory holidays by province.
- A home office stipend.
- 401(k) for US-based employees and RRSP for Canada-based employees.
- Paid parental leave.
- A local in-person meet-up program.
- Hubs in San Francisco and Toronto.
Work Mode
This role follows a local-country work mode and is open to candidates in the United States.
EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
