ElevenLabs is looking for a Customer Success professional to partner directly with customers across Western Europe, driving adoption of our platform spanning core speech models, creative tools, and Agents. You will administer onboarding, analyze product usage to unblock adoption, and own commercial outcomes for a defined set of accounts, measured by Gross and Net Revenue Retention.
What You'll Do
- Partner with customers across Western Europe to drive adoption of the ElevenLabs platform.
- Administer onboarding and enablement tactics across multiple products.
- Advise on best practices for deploying ElevenLabs across web, mobile, and backend systems.
- Analyze product usage and performance signals to identify friction points and unblock adoption.
- Help customers realize measurable value from the platform.
- Own commercial outcomes across a defined set of accounts, measured by Gross Revenue Retention and Net Revenue Retention.
- Identify expansion opportunities, drive renewals and upsells.
- Partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth.
What We're Looking For
- 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Nordics region.
- Fluent in French and English.
- Familiarity and experience with building and deploying AI agents.
- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs.
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals.
- Excellent problem-solving, technical, and analytical skills to address customer needs and concerns.
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.
- Strong understanding of the Southern Europe market landscape and cultural nuances.
- Self-motivated and able to work independently in a remote or distributed team environment.
Team & Environment
You will partner closely with Sales, Engineering, and Customer Success leadership.
Benefits & Compensation
- Annual discretionary stipend for professional development.
- Annual discretionary stipend for social travel to meet up with colleagues.
- Annual company offsite.
- Monthly co-working stipend if not located near a main hub.
Work Mode
This is a global position. We prioritize your talent, not your location.
ElevenLabs is an equal opportunity employer.
